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Transferring data plan from old to new Apple watch

Alex_jf
Level 1: Joiner
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Hi,

 

I’ve spoke with O2 for 3 days in a row to transfer my data plan from my old Apple Watch to my new one. 
Each conversation has been different and a promise of it being resolved in 24 hours has not manifested.

For info, when I go through the Apple Watch app to set up cellular services, I can log in to O2 it gives me the option to transfer existing plan but comes up with error code 82. 
If I try again the only option I have is to set up a new cellular plan. 

Can anyone actually help me, instead of the purgatory of repetitive conversations with o2 staff that doesn’t resolve anything, thanks!

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MI5
Level 94: Supreme
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@Alex_jf 

All we know and how to get help here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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