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Transferring a phone number

Rossco1983
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I am looking to purchase a new phone for my wife who is currently on a pay monthly contract with O2. The new phone/ contract is still with O2 but the deal is through a 3rd party. I have already spoken to an O2 agent who cannot match the deal. What is the process for transferring my wife's current phone number across to the new phone?

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MI5
Level 94: Supreme
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@Rossco1983 

Just call O2 to migrate the number across Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22138 Solutions
Registered:

@Rossco1983 

Just call O2 to migrate the number across Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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