Solved: Transferring a number from Virgin to O2

Arthur3 · ‎04-11-2022

This is now the fourth day since O2 was supposed to port my old number from Virgin to O2. It still has not happened. No explanation, no timescale as to when it will happen. Is this normal?

MI5 · ‎04-11-2022

@Arthur3

There is a known issue currently with porting.

We are told it's now fixed but there is a backlog of ports to work through, so hopefully yours will be done soon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-11-2022

@Arthur3

There is a known issue currently with porting.

We are told it's now fixed but there is a backlog of ports to work through, so hopefully yours will be done soon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Speedybrear · ‎14-11-2022

I know have the problem from sky to 02 . No one explain. If I not get sorted I move networks again?

O2

Transferring a number from Virgin to O2

Data abroad ( Portugal)

How to get PAC code

Visual Voicemail doesn't work when using Wi-Fi Cal...

eSim issues with new iPhone

O2 SA - compatible device but SIM too old?