Top up 15 and get only 5 as a balance

[Marlealves]

Hi team, my number is xxxxxxxxxxxx: and this is the second time I top up one amount and get a different balance. under my account I can't see my consumption either. Please I need some guidance, thank you

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Enlli · Accepted solution]

First. It is dangerous to post your number in and open forum. It could open you up to spam or even fraud.

Second we are all customers here and cannot access you account

You need to contact O2 direct

You can message O2
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

[jonsie]

Text to change

• 10DATABB for the £10 tariff
• 15DATABB for the £15 tariff
• 20DATABB for the £20 tariff
• 30DATABB for the £30 tariff