The App is useless and the chat function is a joke

[BenC]

  

My bill has been almost doubled for no apparent reason. I’ve tried to ‘view my bill’ on the App (updated to latest version) and get an error message. I’ve tried to speak to someone and get the below;

“Sorry, we're extremely busy right now, so I can't put you through. If you would like to try again later, I'll check our agent availability again. Here’s a link with a range of articles available that may help with your query - https://www.o2.co.uk/help”

I tried to speak to someone on the website chat and only get redirected to the App chat function, with the above response.

Is this really O2’s level of customer service and software capability? 

 

[TallTrees]

Hello @BenC 

Welcome to the o2 Community forum 

Very sorry to hear your difficulties 

Extremely frustrating and we all know exactly what you are saying.

However things need to be sorted so

Deep breath:  have you tried messaging o2 on social media?

Here they are and a couple of phone numbers if you dare 🙄

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Best wishes and hope all can be sorted soon

TALLTREES 

[HMack]

Could not agree more! It's Kafkaesque trying to speak to a real person and get the problem fixed!! Disgrace....even worse when I'm paying £75 per month for it!

[Enlli]

Are you able to use My O2 via the Web and not the App?

I find when it comes to bills the App is limited