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The 02 connection tells me I don't have a connection and hasn't work for 2 years

DaveNoSrv
Level 1: Joiner
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It did something to the password and now says I don't have a connection but charges for one?!

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MI5
Level 94: Supreme
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@DaveNoSrv 

2 years is a long time to wait before reporting this.

Try resetting your network settings on the phone.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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