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Text replies appearing from a different number

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Yvonne2
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on ‎03-09-2021 20:19

on ‎03-09-2021 20:19

Hi.  I sent my daughter a text today to her usual number.  She replied a few minutes later but the number was a completely different number!  I called her on her usual number and she answered but when she sent me a text again it came from the different number.  Very confused! Can anyone help please? Thank you.

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madasaf1sh
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on ‎03-09-2021 21:35

on ‎03-09-2021 21:35

@Yvonne2 

 

Your daughter needs to update the number in the handset settings, as she has probably ported the number across to a new network.  And the phone hasn't been updated from the temporary number.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
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on ‎03-09-2021 21:35

on ‎03-09-2021 21:35

@Yvonne2 

 

Your daughter needs to update the number in the handset settings, as she has probably ported the number across to a new network.  And the phone hasn't been updated from the temporary number.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎03-09-2021 22:58

on ‎03-09-2021 22:58

@Yvonne2 

If it's an iPhone you need to go to Settings >Phone >My Number

If an Android it's under advanced message settings >RCS in the message app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Newphone123
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on ‎13-12-2021 23:11

on ‎13-12-2021 23:11

I’ve tried doing this with my phone as same issue and it won’t save… just keeps going back to SIM phone number though my old phone number has transferred across. 

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MI5
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on ‎14-12-2021 09:55

on ‎14-12-2021 09:55

@Newphone123 

Get a new blank sim from O2 and do a sim swap Guide: Sim Swap: a mini guide 2017 update 

You will then be able to save your number to the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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