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Text messages

Smifto
Level 1: Joiner
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Why am I being charged for text messages from UK to South Africa when my contract says I have unlimited text messages and doesn't specify that these are to UK only?

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gmarkj
Level 59: Quartermaster
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If you check the terms and conditions it will say to UK mobiles only @Smifto 

This is from the pay monthly terms and conditions:

"Your inclusive allowances cover mainland calls, texts and data in our Europe Zone"

Link here:

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 2
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gmarkj
Level 59: Quartermaster
  • 8907 Posts
  • 90 Topics
  • 699 Solutions
Registered:

If you check the terms and conditions it will say to UK mobiles only @Smifto 

This is from the pay monthly terms and conditions:

"Your inclusive allowances cover mainland calls, texts and data in our Europe Zone"

Link here:

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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