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Text messages still going to old sim card

Jamie1976uk
Level 1: Joiner
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Hi.  I recently joined o2 from vodafone and kept my old number.  Some of my text messages , but not all of them,  seem to be getting delivered to my old phone though instead of my new one.  It's been a week since my number  was moved. Its not that they're get delivered to both phones , some just go to my old one and not my new one.  Anyone know how to stop this from happening?  Thanks

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MI5
Level 94: Supreme
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@Jamie1976uk 

You need to go into message settings and look for RCS under advanced settings.

You may need to deregister your old phone in the same way too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
Level 94: Supreme
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In the phone go to settings/phone/my number

Edit, save and reboot the phone

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Jamie1976uk
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Theres nowhere in the settings with the heading 'phone'? There's "about my phone" and it says "unknown" against 'my number'. But it doesn't let me edit it

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MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Jamie1976uk 

You need to go into message settings and look for RCS under advanced settings.

You may need to deregister your old phone in the same way too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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