Text Messages

[raknightley]

Two weeks ago, I found I could no longer send or receive text messages. I have been to the Telford O2 store several times. 

My SIM card has been swapped, the SIM card has been tried in another phone. I have carried out a hard reset of my phone. I am still unable to send or receive texts. O2 Technical support have an ongoing ticket to resolve the issue, but as yet, I have not had any response. Am I missing something?

[jonsie]

Try the tips here

Guide: Text Message Tips (not sent or received) 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202