Telephone call claiming to be o2

[Kakipa88]

I had phone call from someone claiming to be o2... I have not given no Information but I have ry struggled to get into my account and they had Changed my email address I have log in and change my password and few other thi g including g my ema address can't get hold of 02 Any idea what I can do now 

[MI5 · Accepted solution]

@Kakipa88 

You've done the right things so far.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

Thanks

[madasaf1sh]

@Kakipa88 

You need to speak to o2 on 0344 809 0202 or 202  and choose the option for fraud. 

You also need to report this to Action Fraud, at https://actionfraud.police.uk

Also keep and eye on your bank account, credit file, incase they try and take out contracts in your name. 

Change all your passwords for critical services, and also it may be worth just letting your bank know as well.