This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Tariff upgraded and now can’t make calls

Go to solution
Joanne14
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-01-2022 13:53

on ‎08-01-2022 13:53

Hi, I upgraded my tariff this morning and now can’t make or receive calls. Have tried turning phone off and on again, can send SMS fine. Partner with o2 and his service is fine. Any ideas?

TIA

Message 1 of 6
1,706 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152927 Posts
  • 652 Topics
  • 29180 Solutions
Registered:

on ‎08-01-2022 19:48

on ‎08-01-2022 19:48

@Joanne14 

Just keep rebooting phone as it can take up to 24 hours for everything to update fully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 6
1,677 Views
5 REPLIES 5

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12468 Posts
  • 80 Topics
  • 3280 Solutions
Registered:

on ‎08-01-2022 14:00

on ‎08-01-2022 14:00

@Joanne14 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 6
1,702 Views

Go to solution
MI5
Level 94: Supreme
  • 152927 Posts
  • 652 Topics
  • 29180 Solutions
Registered:

on ‎08-01-2022 19:48

on ‎08-01-2022 19:48

@Joanne14 

Just keep rebooting phone as it can take up to 24 hours for everything to update fully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
1,678 Views

Go to solution
Joanne14
Level 1: Joiner
In response to MI5
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-01-2022 19:49

on ‎08-01-2022 19:49

Thanks. Will keep trying. 

Message 4 of 6
1,674 Views

Go to solution
lewys-gp
Former Staff
  • 921 Posts
  • 89 Topics
  • 1 Solutions
Registered:

on ‎10-01-2022 14:47

on ‎10-01-2022 14:47

Did you manage to fix this, @Joanne14 😊?

Community Manager for the O2 Community 🙂
Message 5 of 6
1,657 Views
0 Kudos

Go to solution
Joanne14
Level 1: Joiner
In response to lewys-gp
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-01-2022 16:50

on ‎10-01-2022 16:50

Yes I rebooted it the next morning and it had sorted itself out 😊. Thank you 

Message 6 of 6
1,648 Views
0 Kudos
Top Kudoed Authors
View All
Top