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Tariff top up

Sambo13
Level 1: Joiner
  • 1 Posts
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Hi I’ve topped up £20 to get my data bundle and it’s not renewed and I’ve used £4 off my credit?

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pgn
Level 64: Magistrate
  • 24650 Posts
  • 177 Topics
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Registered:

Hi @Sambo13 - nobody here can access your account, you'll need to contact O2 on 4445 to find out what happened and get your phone and bundle sorted. This may mean adding another £10 to your account, if the £4 has come off because of, for example, MMS messages having been inadvertently sent (adding emojis to an SMS message can do that) or some other chargeable item has resulted in £4 of your Top-up being spent, and leaving you with less than £20 on your actual Top-up date. Call around 08:00 for best chance of getting through quickly. Good luck.

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Message 2 of 2
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pgn
Level 64: Magistrate
  • 24650 Posts
  • 177 Topics
  • 743 Solutions
Registered:

Hi @Sambo13 - nobody here can access your account, you'll need to contact O2 on 4445 to find out what happened and get your phone and bundle sorted. This may mean adding another £10 to your account, if the £4 has come off because of, for example, MMS messages having been inadvertently sent (adding emojis to an SMS message can do that) or some other chargeable item has resulted in £4 of your Top-up being spent, and leaving you with less than £20 on your actual Top-up date. Call around 08:00 for best chance of getting through quickly. Good luck.

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 2
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