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Tariff not showing in app but payment made

Amelias738
Level 1: Joiner
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on ‎24-01-2024 22:02

on ‎24-01-2024 22:02

I signed up for the £10 rolling plan a few months ago. Suddenly today I have been charged for using data and when I checked the app it says I have no tariffs against my account even though the payment was taken a few days ago on the usual roll over day. 

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MI5
Level 94: Supreme
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on ‎24-01-2024 22:22

on ‎24-01-2024 22:22

@Amelias738 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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