I have recently opened a new, pay monthly, account with O2. I asked for my old number to be used on my new account, I gave all the details needed and the advisor stated that everything was fine and the number exchange would go through shortly. This was 5 days ago. In that time, the number that originally came with my new O2 sim has been deactivated but my old number has not been activated. So I have had no use of my mobile phone for 5 days now. My O2 states that this procedure should take 1 day - so what has happened. I have not been contacted by O2 to let know when this is likely to happen and the automated online assistant just gives me the standard details for keeping my old number. I just don't know how to contact anyone who can help me!
