Switching on Wi-Fi call on my O2

[AJDodds]

Hi, I want to switch on Wi-Fi call and are being directed to My O2 Device details but there is no such menu item in my account.

[Enlli · Accepted solution]

You may need to call customer services first 

You can use social media if you prefer

You can message O2
Facebook  (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

[AJDodds]

Thank you Enlli, no phone reception here in Mid Wales hence the need for Wi-Fi call 😳

waiting for Facebook and Twitter response…

[MI5]

@AJDodds 

Go here in your MyO2 once enabled.

[AJDodds]

Thank you MI5, after trying all the suggestions in the end I had to borrow my husband’s phone and call customer service who have to switch it on their end as Enlli suggested.

Doesn’t say that anywhere, does it?

[MI5]

@AJDodds 

It used to be on by default but for some reason they changed it to off by default, and no, they don't tell you that.

You will still need to turn it on in your MyO2 though as I said, once you have had it enabled.

[AJDodds]

Done, cheers!

[MI5]

Welcome