Switching from pay as you go to pay monthly and keeping my old number

[Ewelcia]

How does it work if I need to keep my old number.As I have followed every step of o2 advise and none of them are not working.I have ordered my new sim.Then I have tried to fill the form online to keep my old number.The form it is not working at all.Then I have tried to ring 202 it is disconectiong me.Finally I went to o2 store and they said  are not able to help me as I have purchased sim online and not at their store.

[Cleoriff · Accepted solution]

@Ewelcia 

Guide here Guide: Migration & porting into O2 and also from O2 https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

You just have to persevere with O2 I'm afraid

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.