Switching from pay as you go to contract keep number

[Fabiola1]

I have taken a pay as you go contract. Already have pay as you go and want to keep number. When I took on contract I included the PAC but I was sent a new number and I cannot seem to be able to speak to anyone to resolve this 

[Enlli · Accepted solution]

You don't need a PAC code to move your number in this case. It's a straigh migration

Guide: Migration & porting into O2 

[gmarkj]

If you are moving your existing number from another provider you need the PAC, and can use the form in the migration link already given @Fabiola1 .

If your existing PAYG is on o2 as well then you need to contact customer services and ask they migrate your number from the old sim to the new one.