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Switched to O2 can't receive calls or texts

emmaaac2
Level 1: Joiner
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I have just switched to O2 yesterday. Once my previous sim stopped working, I fired up my new sim and can send texts and make phonecalls but cannot receive texts or calls. The network coverage says a mast may not be working as it should in my area but nobody else I know on O2 is having any issues.

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madasaf1sh
Level 76: Forum Legend
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@emmaaac2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this111

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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@emmaaac2 

It can take up to 24 hours for everything to fully port over.

Keep rebooting your phone as it helps complete everything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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RafaC
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Hey @emmaaac2 was the issue solved?

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