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Swapping sim

Serrell
Level 1: Joiner
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I used the text service to swap my sim in to my new phone. I was told that once my old sim stopped working i could start using my new sim but it still hasn’t switched over yet 

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gmarkj
Level 59: Quartermaster
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Have you been turning the new phone off and on again @Serrell ?

While the swap normally happens quickly it can take a day or so for everything to sort itself out...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 8915 Posts
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  • 701 Solutions
Registered:

Have you been turning the new phone off and on again @Serrell ?

While the swap normally happens quickly it can take a day or so for everything to sort itself out...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Serrell
Level 1: Joiner
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Yes i have been doing that. I know it can take a day to switch over and its only been about 5 hours so far. Im being impatient lol

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MI5
Level 94: Supreme
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@Serrell 

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to check your account is set up OK for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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