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Tiggerific · ‎08-12-2020

I have had to replace my phone as it got water damaged. I am trying to transfer my number to my new phone but cannot access the security texts sent to my old phone (I cannot swipe the screen and it is no longer charging). How can I get my number onto my new phone please?

MI5 · ‎08-12-2020

@Tiggerific

Put your old sim in the new phone to get the text then swap it for the new sim to continue the process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-12-2020

@Tiggerific

Put your old sim in the new phone to get the text then swap it for the new sim to continue the process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Tiggerific · ‎08-12-2020

Thank you MI5. Do I have to take the new SIM out of the new phone? My son tried to put them both in at once this morning, but the old one didn't fit in with it.

MI5 · ‎08-12-2020

@Tiggerific

If the sim is too big you might find you can push the middle out to make it smaller.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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