Swap phone number to new sim

TDM · ‎10-11-2021

Just got new phone and sim but new sim says no service

i need to swap number over but can’t get security text to phone because of no service

TallTrees · ‎10-11-2021

Hi @TDM

This may help to check

Guide: How can I sort out my network issues?

Guide: Is the network down for me or everyone?

HAPPINESS IS BEE SHAPED

MI5 · ‎10-11-2021

@TDM

Text swap from your old sim first.

Guide here Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎16-11-2021

Hi @TDM is this issue sorted now or are you still having problems?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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