cancel
Showing results for 
Search instead for 
Did you mean: 

Struggling to unlock old phone

Karlos71
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I seem to be going round in circles trying to unlock an old business phone I purchased from my employer from the O2 network. I requested an unlatch code which when I entered it gave the response "SIM network PIN blocked. Enter SIM Network PUK". I requested a PUK from O2 and entered it getting the response "Network unlock request unsuccessful". Same happened after I got a second PUK code from customer services. In the spirit of recycling not throwing it away can anybody help? It's a Samsung J5 if that helps.

Many thanks

Message 1 of 3
90 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 126981 Posts
  • 614 Topics
  • 21882 Solutions
Registered:

@Karlos71 

It's hard locked due to too may failed unlock attempts.

You need an MCK from Samsung now.

@Martin-O2 @lewys-gp or @RafaC can help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
74 Views

RafaC
Community Manager
Community Manager
  • 1039 Posts
  • 67 Topics
  • 2 Solutions
Registered:

@MI5 thanks for the tag.

@Karlos71 I will drop you a private message in order to get more info on this.

Message 3 of 3
60 Views