Dear all. I am fuming with steam coming out of my ears at what has happened.
my wife is in Greece for work for 3 weeks and has lost service to her mobile which is absolutely essential for her to be able to remain safe, speak to our kids and most importantly access her works Remote Desktop as she cannot authenticate without mobile signal. She is supposed to be working from Greece. This has caused significant problems and I called the O2 help line only to be told on 2 occasions that they will deactivate her sim twice and it did not work. On my third call to O2 I was told that the sim cannot be re activated unless it connects to a UK mast or cell tower which is impossible from Greece without her buying tickets to fly to the uk and then back to Greece which is what customer services suggest !!!!!!!
O2 seems to have not implemented a contingency in the migration for people who are abroad and has probably left hundreds without signal as their migration process does not been well enough planned to include those abroad when migrated to O2.
all customer service offered was a measly £25 compensation when this sim comes nowhere near the amount of greif and stress this has caused. I told them that I don’t need £25 I need my wife to have service. They admitted that O2 was responsible and advised me to complain in writing which is what I will do. She is now stranded with no service and no ability to authenticate to her work and will most likely be in quite a bit of trouble when she gets back to the uk !!!! This is ridiculous!!!!
to be told to come back temporarily to connect to a uk mast !! Who’s going to cover the costs !!!
