cancel
Showing results for 
Search instead for 
Did you mean: 

Stopping bolt ons

Aaaaaaaaaaaaaa
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Please help..last month my autistic 13 year old kept adding bolt ons and ran up£209 bill. I asked o2 to block bolt ons and they said I should have words with my son. This month its£65 ... how can I stop him receiving texts about bolt ons and stop him from  adding them? He's is done as my second phone number and he doesn't have access to my codes for my o2 account..

Message 1 of 2
138 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 111719 Posts
  • 800 Topics
  • 6564 Solutions
Registered:

You need to speak to O2 about restricting bolt ons on that number @Aaaaaaaaaaaaaa 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 2
135 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 111719 Posts
  • 800 Topics
  • 6564 Solutions
Registered:

You need to speak to O2 about restricting bolt ons on that number @Aaaaaaaaaaaaaa 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
136 Views