on 31-03-2020 10:19
Hi,
My phone was stolen a week ago and I desperately need a replacement and a new sim. I am eligible for early upgrade with 02 refresh but I am unable to reach anyone at 02 on any platform.
Is there anyone who can help me?
Many thanks
Yasmin
on 31-03-2020 10:20
All we have is here Guide: Lost or Stolen O2 Device? - How to Report it
on 31-03-2020 10:26
on 31-03-2020 10:26
Thank you - Live chat doesn't seem to be an option online at this point and I spent 3 hours yesterday trying to get through to 02 on the phone. I was wither on hold for half an hour each time or it just cut me off saying they couldn't answer my calls.
I know it's a difficult time but a phone would be very useful right now.
on 31-03-2020 10:28
on 31-03-2020 10:31
on 31-03-2020 10:31
I tried this, but they either want to send me a text to the phone which is lost, confiming it is me, or they will automatically send it to my registered address - however I have been travelling an am unsure if my registered address is the one I am currently in isolation at.
I don't want the phone going to my old address as I have no way of collecting it.
on 31-03-2020 10:33
on 31-03-2020 10:33
This highlights the need to always keep your contact details up to date.
You will need to update your address details with O2.
on 31-03-2020 10:35
on 31-03-2020 10:35
on 31-03-2020 17:35
on 31-03-2020 17:38
on 31-03-2020 17:38
Once you do get it reported, O2 willl send a new sim setup with your account details.
on 31-03-2020 17:43