Spend cap

[Karen14]

I have apparently reached100% of my spend cap. I upgraded on 7th Apr to a new contract and there's no way I'm at this, how do I sort it?

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Guide: Spend caps on O2