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Slow network

Rallyevo3
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I am on 5g in the s81 area using an s21 Ultra, the download speed is appalling and the upload speed is 0.01, network checker days no issues, rebooted phone several times, reset my network settings, can't contact O2... Rubbish

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pgn
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Only some of the info in here will apply... Guide: How can I sort out my network issues? 

But do set up the My Network app (registration needed, uses a different credential and password from the Forum/MyO2) to keep you, and O2, aware of the performance issue in the mast closest to you, @Rallyevo3.

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pgn
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Try switching to 2g/3g, see if it is local congestion, @Rallyevo3 - I have seen that happen in busy places at peak times.

And download the O2 My Network app and set it up for the places that matter to you, so you receive notification of issues or work in progress by O2 in those areas:

https://www.o2.co.uk/apps/my-network

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Message 2 of 6
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Rallyevo3
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Thanks for the reply, tried that exactly the same, just tried an S9 and that's the same too

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pgn
Level 64: Magistrate
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Only some of the info in here will apply... Guide: How can I sort out my network issues? 

But do set up the My Network app (registration needed, uses a different credential and password from the Forum/MyO2) to keep you, and O2, aware of the performance issue in the mast closest to you, @Rallyevo3.

O2CommunityAwardNotCS




O2 Social Media
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Message 4 of 6
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Rallyevo3
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I've set it up, it says it looks like a mast isn't working properly, when I did a speedtest upload failed, let's see what happens... Thanks for the info

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madasaf1sh
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Worksop has 5G, bleedin hell, that means you have electricity....  tongue

 

In all seriousness, o2 try and sort mast issues out as quickly as they can but do bare in mind it might not be as as simple as a reboot, and may require parts or byway works... 

 

keep an eye on the app, and should get some texts as well.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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