Six and 1/2 hours on the phone

[TimP]

Hi All

Having spent 6 1/2 hours on the phone to O2 pre Christmas my issue still isn’t sorted and I’ve received a Notoce of Disconnection.

I’ve tried calling their Supprt Desk to spend 15 mins answering calls only to be put on hold , transferred and the new person has no idea who I am so puts me on ‘mute’ - so eventually I ring off.

How do you speak to anyone in the UK - 

Nearly 7 hours and counting 

cheers

[MI5]

@TimP 

All contact methods here Guide: How to find help & contact O2 

You can ask to be put through to a UK call centre when your call is answered.

[Oxonian]

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@TimP wrote:

How do you speak to anyone in the UK

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@TimP 

It is often said on this forum that the best time to call O2 is just after 8.00am. 

[pgn]

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@MI5 wrote:

You can ask to be put through to a UK call centre when your call is answered.

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You live and you learn 👍🏼