Sim

[ss85]

I have 2 phones under a contract with you however I lost one of my phones a few months ago, I was wondering if I could please cancel the sim I have in my phone that I didn't lose and transfer my number and contract over from the phone that I had lost.

Thankyou

[Bambino · Accepted solution]

@ss85 This is not O2. This is a customer community. The first thing you need to do is report the loss, which you should have done when it happened: Lost or Stolen O2 Device

After that you'll need to speak to customer service.

Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)