Solved: Sim swap

Chloe-21 · ‎29-11-2021

Hi, I’ve recently switched to the iPhone 12 as I was due an upgrade when I tried swapping my sim it said it could take up to 24 hours it has been longer than 24 hours and it still isn’t working, what should I do?

MI5 · ‎29-11-2021

@Chloe-21

Did you follow this guide? Guide: Sim Swap: a mini guide 2017 update

If so, reboot your phone.

If still no good, you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎29-11-2021

@Chloe-21

Did you follow this guide? Guide: Sim Swap: a mini guide 2017 update

If so, reboot your phone.

If still no good, you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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