cancel
Showing results for 
Search instead for 
Did you mean: 

Sim swap

olgastockton28
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I have a new device and new sim 

I asked to keep my number but my new sim has a new number

I'm paying for 2 sims 

I should only b paying for one sim 

My new one but I should have my old number 

How do I sim swap 

Message 1 of 2
80 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127070 Posts
  • 614 Topics
  • 21942 Solutions
Registered:

@olgastockton28 

If you have 2 contracts you need to call O2 to migrate your number to the new one and this will close the old one Guide: Migration & porting into O2 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
72 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 127070 Posts
  • 614 Topics
  • 21942 Solutions
Registered:

@olgastockton28 

If you have 2 contracts you need to call O2 to migrate your number to the new one and this will close the old one Guide: Migration & porting into O2 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
73 Views