My phone was stolen last 4 days ago and a bar was put on the number. I went into the o2 store to get a new SIM but it has been stuck at 'processing' for over 3 days now.
I've had multiple calls with the customer service team but being told a ticket has been raised with the technical team and I have to wait 24hrs. I've now waited well over 24hrs and still nothing has been resolved. I really need access to my phone number.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this Thanks
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
As with all things O2, patience is the only thing that works @saztaz66
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
