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Sim swap now can't call or message out but can receive?

PE-37
Level 1: Joiner
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on ‎06-12-2023 08:02

on ‎06-12-2023 08:02

Did a SIM swap due to old 2G card but now can't call or text out, get number barred message. However can receive calls and txts

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MI5
Level 94: Supreme
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on ‎06-12-2023 08:04

on ‎06-12-2023 08:04

@PE-37 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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