Sim swap not working

[Melisssa]

I have tried 3 SIM cards in my new iPhone and non of them work I have been cut off several times from customer services anyone had this issue?

[Bambino]

@Melisssa Have you followed this sim swap guide: SIM Swap: a mini guide (incl eSim) - O2 Community

You can reach O2 via social media for help as well:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

If you're still having difficulty, call into an O2 store, if you have one nearby, and they'll do the swap for you. Bring identification with you.

[jonsie]

Some iphones are shipped with restriction so you will probably have to contact O2 to get the bar removed

I'll mention @O2Lisa  to see if she can assist in the morning

[O2Lisa]

Morning all, thanks for the tag @jonsie 

I’ll message you privately and look in to this for you @Melisssa