Solved: Sim swap not happening

Mikevdwatt · ‎22-04-2022

I have upgraded to an IPhone 12, and followed the sim swap as per the website. It is now more than 24 hours, and although the old phone has been deactivated, the new phone is still not connected.

MI5 · ‎22-04-2022

@Mikevdwatt

Have you rebooted the phone?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-04-2022

@Mikevdwatt

Have you rebooted the phone?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Sim swap not happening

Photos

Clock on phone and watch wrong, how do I reset?

Data in Jersey

phone not working cant access account as can recie...

O2 Open discount error

How to convert SIM to esim