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Sim says network locked

sjh18
Level 1: Joiner
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Registered:

I have had to put my sim in a new handset as the screen is broken on my current phone but it says network locked sim has been inserted. Does anyone know how to resolve this please? 

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O2Karl
O2 Support
O2 Support
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Registered:

Hi @sjh18 

What this usually means is that the phone is locked to another network. You would need to get the device unlocked to use an O2 sim card. 

Hope that helps.

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O2Karl
O2 Support
O2 Support
  • 285 Posts
  • 2 Topics
  • 24 Solutions
Registered:

Hi @sjh18 

What this usually means is that the phone is locked to another network. You would need to get the device unlocked to use an O2 sim card. 

Hope that helps.

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