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Sim only & possible upgrade required

SheilaG
Level 1: Joiner
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My sim only contract started 2017, but when I go to upgrade it’s saying not eligible??

 

 

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madasaf1sh
Level 68: Extraordinaire
  • 5938 Posts
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@SheilaG 

I would contact the Sales Team, as if you havent upgraded or changed tariff something else is amiss.  

 

Bare in mind if you have missed a payment or its been late this delays any upgrade options by upto 6 months

 

If you message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5938 Posts
  • 32 Topics
  • 1940 Solutions
Registered:

@SheilaG 

I would contact the Sales Team, as if you havent upgraded or changed tariff something else is amiss.  

 

Bare in mind if you have missed a payment or its been late this delays any upgrade options by upto 6 months

 

If you message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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