Sim not registered to network abroad

[Sila]

Hi, I have a dual sim phone and two o2 cards. One pay as you go and another pay monthly. I am abroad and although the pay as you go is registered to a local network, the pay monthly sim isn't. I didn't have this problem before, as both cards were automatically registered to a local network everytime I was abroad. I have roaming turned on and travel add on. What do I need to do? Thanks, Sila

[Raymond4]

I am having the same issue on a pay and go and am keen to keep my number when abroad for 1 year and use it for authentication request.  I arrived into Melbourne, the SIM card worked for a few days and now only displays no service.  Could o2 have placed an international roaming bar on account and if so how can this be lifted? Thanks Ray

[Raymond4]

Ps I cannot ring customer services from the phone with no service 

[madasaf1sh]

@Sila 

You will need to manually select the network for the 2nd Sim, and also ensure the 2nd Sim is on 3G/4G only. 

@Raymond4 

Have you tried to select a network manually? Also be aware you need to make a chargeable event once every 6months overwise the sim will be terminated. 

[Raymond4]

Thanks for your reply, yes tried manual network selection, no luck.  It states sos only as opposed to no service on selection.

[madasaf1sh · Accepted solution]

@Raymond4 

Let me tag @O2Waqas who may be able to help... It sounds like a local network error, but Waqas will be able to advise further

[O2Waqas]

Thank you for the tag @madasaf1sh 

@Raymond4 I  will send you a private message so we can look into this further 

@Sila I will send you a private message so we can look into this further 

Thanks

[O2Waqas]

@madasaf1sh I can confirm the fault for @Raymond4 has been resolved after turning off 5g and doing a manual network selection

Thanks 

[Sila]

Thank you O2Waqas. I did it manually as suggested by madasaf1sh and worked! Thank you both for your help!

Sila