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Sim not provisioned

Kirsty881
Level 1: Joiner
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Sim not provisioned, tried everything to get it active again but nothing has worked can't call out or receive calls and can't log in to o2 without a verification text which I can't receive need help

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Bambino
Level 78: King of Kings
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@Kirsty881 Instructions on how to use Skype to call 0800 numbers for free and the numbers that are available can be found here: Guide: Coronavirus Community Help and Support 

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Edit: Alternatively, you could go into an O2 store if you have one nearby and they will do it all for you. Just be sure to bring identification with you.

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
  • 19887 Posts
  • 961 Topics
  • 2848 Solutions
Registered:

@Kirsty881 Instructions on how to use Skype to call 0800 numbers for free and the numbers that are available can be found here: Guide: Coronavirus Community Help and Support 

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Edit: Alternatively, you could go into an O2 store if you have one nearby and they will do it all for you. Just be sure to bring identification with you.

I DO NOT WORK FOR O2



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