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Sim not connecting

RCrowther
Level 1: Joiner
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Registered:

I had my phone stolen in a mugging and o2 sent me a new sim.  This sim wouldn't work it just gave a message saying emergency calls only. They sent another and it did the same so now 2 weeks without a phone.  The online method won't work as the sim will not allow incoming messages.

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MI5
Level 94: Supreme
  • 143405 Posts
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Registered:

@RCrowther 

There are bars applied to your account when reported lost or stolen.

O2 need to remove these.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143405 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@RCrowther 

There are bars applied to your account when reported lost or stolen.

O2 need to remove these.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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