on 16-12-2021 13:56
I had my phone stolen in a mugging and o2 sent me a new sim. This sim wouldn't work it just gave a message saying emergency calls only. They sent another and it did the same so now 2 weeks without a phone. The online method won't work as the sim will not allow incoming messages.
Solved! Go to Solution.
on 16-12-2021 14:00
There are bars applied to your account when reported lost or stolen.
O2 need to remove these.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 16-12-2021 14:00
There are bars applied to your account when reported lost or stolen.
O2 need to remove these.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks