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Signal problems

Kbx
Level 1: Joiner
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So i've been having signal problems since I joined o2 which is a joke!! I never have 4g, my phone usually displays H and it is so slow. I have resorted to hot spotting from my boyfriends phone because of this and I'm sick of it. How can I contact 02 about this?

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Cleoriff
Level 94: Supreme
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@Kbx 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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pgn
Level 64: Magistrate
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In addition to calling, as explained by @Cleoriff above, you can also try reaching out to O2 on Social Media - Twitter, Facebook, etc. Here is the Twitter account, others can be found by scrolling down to the very bottom of this thread, in the blue footer 

Good luck, @Kbx.

Screenshot_20210820-143517.png

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