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Signal issue

Emma181
Level 1: Joiner
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Hi there,

 

I’ve had incredibly poor signal at home for a few months now. I’ve logged it a few times and have been told by the app that a phone mast is down and it’s being worked on. It’s been saying that since about October though and there’s been no improvement. Others on my road are also finding it increasingly frustrating especially as we are working from home much more at the moment.

Please can you confirm when this issue will be resolved? My postcode is: SW18 3QP. I always used to get full signal. 
Thanks

Emma 

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MI5
Level 94: Supreme
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@Emma181 

No one will give you a date.

You all need to keep reporting the issue in the My Network app https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128219 Posts
  • 614 Topics
  • 22520 Solutions
Registered:

@Emma181 

No one will give you a date.

You all need to keep reporting the issue in the My Network app https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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