Signal Problems in South East UK (Kent)

[Mlawrence]

We have been having on going issues with the Data signal and generally phone signals (unless standing in the corner of your garden) in my village for a number of weeks now, O2 cannot confirm what the issue is but their signal checker says all is ok no issues with their network.

I registered the fault, thinking it might be my problem, as Sim card not working in router, I have had a couple of phone calls going through the standard turn on turn off, but the problem is with all 5 devises (5 separatee sims and numbers) I can only put it down to a mast and signal problem with O2.

To date there has been no solution and now they have extended their response time until the 16th which I think is unacceptable. 

My questions are;

• Is there anybody else experiencing the same issues with Data downloads in the Kent area,
• Is there any other way of checking mast signals without using O2 systems as they are helping at the moment.
• What can I do to escalate the issue for a response

[Cleoriff]

@Mlawrence 

I don't live in the Kent area but I can tell you O2 never give timescales for mast repairs.

You can check here https://status.o2.co.uk/ 

Download the My O2 app https://www.o2.co.uk/apps/my-network and report via that route.

Community guide here Guide: How can I sort out my network issues? 

Or contact o2 who may give you a gesture of goodwill regarding non service

All numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call