Signal Coverage in KY15 4AW

[PhilD49]

O2 - you're driving me away from you. 

I am with you as a personal customer and a business customer and for the last 2 years the availability of a signal and / or data has been frustrating.

Now in KY15 4AW there is 0 data signal available and has been the case for a fair few weeks now. I rely on being able to be contacted for my work - and also using my ipad for client reviews to view their paperwork using 02. The signal reporter says that you are aware of issues and it would appear usage outstrips your supply. When is this going to be solved? If it isn't solved soon then this customer who has been with you for over 15 years will be taking all their business away from you

[TallTrees]

Hi @PhilD49 

Welcome to the o2 Community forum 

We are a customer based Community and not o2 customer services. 

If you would like to put your views to o2 you could try here:

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[madasaf1sh · Accepted solution]

O2 will not give timelines for restoration of service, as there are too many factors involved, such as landowner permission, council planning / roadwork rules etc. 

o2 don't guarantee a fault free network, as per the t&c's 

The best thing to do is to report it via My Network App as well...