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Services is completely away on my phone

Karenc
Level 1: Joiner
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This is  two days now that my service on my phone has been down!!! when out and about i have no service!!! now I’m on the home Wi-Fi it works great but I really need my phone.

when the service goes down  I don’t receive text messages any messages for that matter can’t make or receive calls ,emails or anything my other family members r 02and there’s is working fine so it can’t be the area please help 

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MI5
Level 94: Supreme
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@Karenc 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Check this help guide too Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128292 Posts
  • 614 Topics
  • 22564 Solutions
Registered:

@Karenc 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Check this help guide too Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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