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Service

As1
Level 1: Joiner
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on ‎23-11-2021 18:47

on ‎23-11-2021 18:47

Ever since I started using my iPhone 11 on Saturday I have had no service at all at home my x used to have perfect service here what is going on please 

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jonsie
Level 94: Supreme
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on ‎23-11-2021 18:50

on ‎23-11-2021 18:50

Are you using the old sim card?

If not then swap it into the  iphone 11

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎23-11-2021 20:45

on ‎23-11-2021 20:45

@As1 

If you want 5g you'll need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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lewys-gp
Former Staff
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on ‎25-11-2021 15:56

on ‎25-11-2021 15:56

Let us know how you get on, @As1. 

Community Manager for the O2 Community 🙂
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