cancel
Showing results for 
Search instead for 
Did you mean: 

Service issues

Squiby
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

For more than a week I had no phone signal do I couldn’t make calls, send text or use data. I could only use my phone to contact family, friends and the doctors if at home connected to WiFi. How do I get compensated for this?

Message 1 of 2
403 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128219 Posts
  • 614 Topics
  • 22521 Solutions
Registered:

@Squiby 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

There's no guarantee of compensation though as the T&C's cover temporary issues and are not guaranteed fault free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
398 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 128219 Posts
  • 614 Topics
  • 22521 Solutions
Registered:

@Squiby 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

There's no guarantee of compensation though as the T&C's cover temporary issues and are not guaranteed fault free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
399 Views