Service issues

[Squiby]

For more than a week I had no phone signal do I couldn’t make calls, send text or use data. I could only use my phone to contact family, friends and the doctors if at home connected to WiFi. How do I get compensated for this?

[MI5 · Accepted solution]

@Squiby 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

There's no guarantee of compensation though as the T&C's cover temporary issues and are not guaranteed fault free.