Scammer Problem

[Mel14]

I have just received some text messages and emails apparently from 02 saying that order confirmed and bundles removed and now that someone is trying to contact customer services. I have checked account on my 02 app and cannot see any order and have tried to call customet services and cannot speak to anyone as they are closed.

Is anyone else having any problems, am really stressed as I don't know what to do. Grateful for any advice. Thank you

[madasaf1sh]

@Mel14 

Change your password asap.. 

And have a look at these guides here Phishing, Smishing & Scams. Latest info & advice. 

You will also need to call o2 first thing in the morning Guide: How to find help & contact O2 

[MI5 · Accepted solution]

@Mel14 

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.

[Mel14]

Thank you, was so worried